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Get support for your Cable Internet service
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Getting Started
What to Expect After Placing Your Internet Order
 Confirming Your Installation Appointment Service Activation
Equipment Set Up Guides TC4400 Modem and Your Deco Wi-Fi Pod CBN8000 Modem and Your Deco Wi-Fi Pod Setting Up Your Additional Wi-Fi Pods
Troubleshooting Diagnose Home Wi-Fi Tips to Optimize Your Home Wi-Fi Managing Your Wi-Fi Pods Troubleshooting Cable Internet Issues Create a Support Ticket
MyAccount Register to MyAccount Access MyAccount Manage Your Account Profile
Billing & Payments View Account Balance History Register for E-bill Make a Payment Set-Up and Manage Payment Method View Documents and Invoices Understanding Your Bill Returning Rental Equipment Billing Refunds
Manage your service Moving Help Making Sure You’re on the Right Plan for You
Network Status
Network Status is a quick and easy way to find out if there is a network-wide issue and the estimated time it should take to be resolved.