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Create a Support Ticket

If you are experiencing technical difficulties with your service, you can use the below form to report it to us. We will respond to your support request as quickly as possible.

  1. Log in to MyAccount.
  2. Select Support from the top menu options, then select Create Ticket under the New support ticket tile. 

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  3. If you have more than one account registered to MyAccount, select the account you wish to use from the drop-down menu to create a support ticket.
  4. Fill out each field.
    • Depending on the issue selected, additional fields may appear to be filled out to ensure proper troubleshooting details are captured.
    • Under Describe your service issue, enter as much detail as possible.
  5. Click Submit ticket.

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  6. Once your ticket is submitted, you can monitor or update it as needed under Support then View tickets under the Existing support tickets tile.